SK Restaurants has built a network of vendors across the country that supplies the necessary equipment and material required for setup of the restaurant brand at competitive price points. SK Restaurants will extend the benefits of a nationally governed alliance to the franchisee. Training will be provided on optimal inventory management and procurement methods.
SK Restaurants will provide software that integrates point of sale, human resources management, order management, sales/revenue management, purchasing and inventory management, marketing process management in a progressive touch screen user interface.
SK Restaurants will provide a design manual, which provides guidelines on setup of the restaurant brand. To ensure standardisation of the restaurant brand, all site designs will have to be approved by SK Restaurants. SK Restaurants will provide the franchisee with a list of preferred architects that provide services at competitive price points.
SK Restaurants will assess business volume and work flow structure to design an ergonomic space that maximises kitchen staff efficiency, with the help of a kitchen designer. SK Restaurants will provide the franchisee with a list of preferred kitchen consultants that provide services at competitive price points.
SK Restaurants will provide regional heads to support franchisees on reaching 5 outlets in the region. They will travel periodically to the restaurants and guide the franchisee on top-line and the bottom-line improvement.
SK Restaurants will publish a monthly balance score card that rates franchisees based on performance parameters such as customer satisfaction and operational efficiency. As part of the business performance overview and continued business support the balance score card will be discussed with the franchisee.
As part of SK Restaurants corporate governance and in order to ensure the highest standards of service levels as well as adherence to brand guidelines, SK Restaurants will perform a monthly mystery customer audit as well as an operational health audit.
To help run the business most effectively, SK Restaurants will provide training that enables the franchisee to review and optimize the business leveraging the software, systems and standard operating procedures (SOPs).